Returns & Cancellations of Legal Document Templates
At The Legal Flamingo, we strive to ensure that you are satisfied with your purchase. However, due to the digital nature of our products, we have specific policies regarding returns and cancellations. Please read the following carefully to understand your rights and our commitments.
Returns Policy
Digital Products
All legal document templates are delivered in a digital format and are non-returnable once downloaded or accessed. This policy is in place because digital products cannot be "returned" in the same way as physical goods.
Exceptions
If you believe you have received a defective product or there has been an error with your purchase (e.g., incorrect file or missing content), please contact us within 7 days of purchase. We will work to resolve the issue by:
• Providing a replacement file.
• Offering a suitable alternative.
• Issuing a refund, at our discretion, if the issue cannot be resolved.
To report an issue, email us at support@thelegalflamingo.com with your order details and a description of the problem.
Cancellations Policy
Before Download
If you have placed an order but have not yet downloaded the template or accessed the product, you may cancel your purchase within 14 days of the order date for a full refund.
After Download
Once a digital product has been downloaded or accessed, cancellations are no longer possible. By completing the download, you acknowledge that you waive your right to cancel under the UK Consumer Contracts Regulations (2013), which applies to digital content once accessed.
Subscription Cancellations
If you are subscribed to any recurring services, such as membership plans or access to exclusive templates, you may cancel your subscription at any time.
• Cancellation will stop future payments but will not refund past payments.
• You will retain access to your subscription benefits until the end of the current billing cycle.
Refund Policy
Refunds will only be considered under the following circumstances:
• Technical issues that prevent access to the purchased product, which we are unable to resolve.
• Errors in the product that make it unusable, provided the issue is reported within 7 days of purchase.
Refunds will not be granted for:
• Change of mind after download.
• Failure to customise the template to suit your specific needs.
• Misunderstanding of the product description (please review product details carefully before purchasing).
To request a refund, contact us at support@thelegalflamingo.com, providing your order details and an explanation of the issue.
Your Legal Rights
Our policies comply with UK consumer laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you believe your statutory rights have been violated, please get in touch, and we will address your concerns promptly.
Contact Us
If you have any questions about our Returns & Cancellations policy, please reach out to us.
We are committed to providing a seamless and transparent shopping experience. Thank you for trusting The Legal Flamingo to support your business with high-quality legal templates. 🦩